For questions/inquiry from office end-users, such as troubleshooting methods or operating methods of hardware/software, we SystemSquare answer accurately by telephone or e-mail on behalf of the information system division.
Helpdesk service menu
- Accept processing requests and report processing result
1. Service on processing requests
- Response to inquiry on How to use business applications
- Response to inquiry on How to use/operate business devices
- Consult on OA tool (Excel, Word, Access)
2. System user support service
1. Log collecting/analyzing/handling/reporting
2. Equipment/Network trouble shooting
Merits of Helpdesk deployment
From the feature that the solution business is a single window service, we are implementing the most appropriate management schedule and personnel assignment in every services.
We can work closely together and provide cost-reduction by speedy information communication with close cooperation.